Hospital Services
All underlined words contained in this document should serve as hyperlinks to the appropriate internet resource. Email dmhfmedicalpolicy@utah.gov if any of the links do not function properly, noting the specific link that is not working and the page number where the link is.
For general information regarding Utah Medicaid, refer to Section I: General Information , Chapter 1, General Information.
Hospital services are available to eligible Medicaid members with surgical, medical, diagnostic, or level of care needs that require the availability of specialized diagnostic and therapeutic services, and close medical supervision of care and treatment directed toward maintenance, improvement, or protection of health or lessening of illness, disability or pain.
For documenting admission and length of stay, the day of admission to an acute care hospital facility is counted as a full day stay, and the day of discharge is not counted.
For more information about Accountable Care Organizations (ACOs), refer to Section I: General Information , Chapter 2, Health Plans.
For more information about Prepaid Mental Health Plans (PMHPs), refer to Section I: General Information , Chapter 2-1.2, Prepaid Mental Health Plans, and the Rehabilitative Mental Health and Substance Use Disorder Services Provider Manual.
A list of ACOs and PMHPs with which Medicaid has a contract to provide health care services is found on the Medicaid website Managed Care: Accountable Care Organizations.
Refer to Section I: General Information, Chapter 3, Provider Participation and Requirements.
Refer to Section I: General Information, Chapter 4, Record Keeping.
Refer to Section I: General Information, Chapter 5, Provider Sanctions.
Refer to Section I: General Information, Chapter 6, Member Eligibility, for information about verifying a member’s eligibility, third party liability, ancillary providers, and member identity protection requirements. Medicaid members who are not enrolled in a managed care plan may receive services from any provider who accepts Medicaid and is an enrolled Utah Medicaid provider.
For information on member responsibilities, including establishing eligibility and co-payment requirements, refer to Section I: General Information , Chapter 7, Member Responsibilities.
All hospital inpatient and outpatient services are subject to review by the Division of Integrated Healthcare, Office of Coverage and Reimbursement Policy for medical necessity and appropriateness of the admission according to R414 -1-12 Utilization Review and R414-1 - 14 Utilization Control.
For information on federal regulations, criteria, documentation, and billing, refer to Section I: General Information , Chapter 8- Emergency Services Program for Non-Citizens.
For more information on Pharmacy Services, refer to Utah Administrative Code R414-60 . Medicaid Policy for Pharmacy Program, and the Pharmacy Services Provider Manual .
Organ transplantation services are covered Medicaid services as specified in Utah Administrative Code. R414 -10A. Transplant Services Standards.
Refer to Section I: General Information, Chapter 12-7.3, Modifier used in a Claim.
Medically necessary services resulting from complications of non-covered or non-authorized procedures are covered, as appropriate within all other applicable rules and regulations.
Inpatient hospital intensive physical rehabilitation is an intense physical rehabilitation program provided in an inpatient rehabilitation hospital or an inpatient rehabilitation unit of a hospital.
Inpatient intensive physical rehabilitation services are covered Medicaid services for acute conditions from birth through any age, require prior authorization, and are available one time per event.
Early and Periodic Screening, Diagnostic and Treatment (EPSDT) eligible members with chronic conditions may be considered for age-appropriate developmental training. All services are subject to post-payment review by the Office of Inspector General (OIG).
Inpatient intensive physical rehabilitation services are intended to provide the therapy necessary to allow the patient to function without avoidable follow-up outpatient therapy. Therefore, the hospital should provide that maximum therapy services the patient could receive under the Diagnosis Related Group (DRG). Outpatient therapy services requested following inpatient intensive physical rehabilitation services in which the maximum therapy services were not provided, and those services could have been appropriately provided in the inpatient setting, will not be approved without the appropriate committee review.
Rehabilitation services are non-covered when
The PA request for inpatient intensive physical rehabilitation services must be submitted within standard timely filing requirements, using the current version of the Request for Prior Authorization Form. PA reviews only serve to determine appropriate DRG assignments. Post payment review of a claim by the OIG serves to determine clinical appropriateness of admission and stay.
Failure to obtain prior authorization will result in payment denial. For general information related to prior authorization see the Section I: General Information provider manual.
Medicaid does not process PA requests for services to be provided to a Medicaid member enrolled in a Managed Care Entity (MCE) when the services are included in the MCE’s contract. Therefore, providers requesting a PA for services for a member enrolled in an MCE will be instructed to refer such requests to the appropriate MCE for review.
The clinical record must be maintained on file in accordance with any federal or state law or state administrative rule and made available for state or federal review upon request. Based on CMS and other documentation guidelines, a patient admitted to an inpatient intensive physical rehabilitation medical record should support the admission as reasonable and necessary. The following items and the information contained in the Quick Reference for Rehabilitation Services table will assist in supporting the admission; however, providers should adhere to all applicable standards in preparing medical documentation:
DRG |
Diagnosis |
Disease-Specific Documentation |
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8800 |
Spinal injury resulting in paraplegia |
The patient has paralysis of two limbs or half of the body related to trauma or disease of the spinal cord.
The ASIA score or other standardized measurement tool score must be present in the medical record.
May be complicated by:
|
8801 |
Spinal injury resulting in quadriplegia |
The patient has paralysis of all four limbs.
The ASIA score or other standardized measurement tool score must be present in the medical record.
It may be complicated by:
|
8802 |
Traumatic brain injury |
The Rancho Classification scale must be in the medical record and must have two or more neurological deficits documented:
NOTE: Documentation of well-defined treatment goals for functional improvement. The patient is an evolving Rancho 3 or Rancho 4-6 with behavior management issues. |
8803 |
Stroke (cardiovascular accident) |
Treatment must begin within 60 days after onset of stroke, and:
|
8804 |
Other conditions which may require an intensive inpatient rehabilitation program: |
Patients with other conditions must have physical impairment secondary to various problems such as trauma, surgery, chronic disease, and malnutrition.
The combination of factors can be expected to improve with a comprehensive physical restoration program.
The FIM score or the Primary Children's Medical Center score must be in the record. In addition, other standardized measurement tool scores may be required depending on the diagnosis. |
Neurological Defect:
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Other Conditions |
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Neurological disorders:
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Congenital deformity (e.g., following dorsal rhizotomy) |
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Complex fractures (e.g., hip) or fracture with complicating condition |
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Amputation with complication or multiple amputations |
The patient must have been mobile before the injury. Supportive documentation must substantiate a rehabilitation stay will be beneficial to the patient. The stump must be healed so that the patient can accomplish physical therapy and rehabilitation education. |
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Post neurosurgery of Brain or Spine (e.g., tumor) |
Must have a complicated medical condition requiring a physician's close medical supervision with a resulting muscular-skeletal deficit. |
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Burns |
Disability due to burns involving at least 15% of the body |
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Major multiple trauma (e.g., fractures, amputation) |
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Post meningoencephalitis |
Medicaid gives advance notice, per State and Federal regulations, when payment is not approved for services for which prior authorization was requested. The notice specifies the service(s) and reason(s) for which the authorization was not granted, the regulations or rules that apply, and the provider’s right to appeal.
The physician or hospital may not charge the patient for services that are denied for any of the following:
The provider may charge the patient for services not covered by Medicaid only as allowed in the provider manual, Section I: General Information, Exceptions to Prohibition on Billing Patients .
The multidiscipline treatment team may consist of:
Each team member must have current patient knowledge as documented in the medical record at the inpatient intensive physical rehabilitation hospital. A rehabilitation physician responsible for making the final decisions regarding the patient’s treatment in the inpatient intensive physical rehabilitation hospital leads the team.
Within five days of the patient's admission to the facility, the following should be complete and documented in the patients' medical record: the team evaluation, an estimated length of stay, and initiation of appropriate discharge planning, including home care assessment.
When reporting claims related to inpatient hospital intensive physical rehabilitation services, providers must use revenue code 0128 - Room & Board-Semiprivate (Two-Beds)-Rehabilitation on the first line of the UB-04 claims submission form to identify the inpatient hospital intensive physical rehabilitation claim. Additionally, providers must make sure that the prior authorization number permitting services is on the claim. Failure to have revenue code 0128 or the prior authorization number will result in a denial of coverage.
Furthermore, providers submitting claims for inpatient rehabilitation services must report those services per the Medicaid policies in place on the date of discharge. As with all Medicaid policies, this requires providers to know changes in the reporting requirements on the date of discharge, which may vary from the policies in effect on the date of admission.
The Medicaid program may require certain members to pay for services or benefits, referred to as cost-sharing. Cost-sharing amounts may include such items as premiums, deductibles, coinsurance, or co-payments.
Refer to Utah State Plan Attachments 4.18-A through H for additional cost-sharing information.
The “emergency” designation is based on the principal diagnosis (ICD-10-CM code). The diagnosis primarily responsible for the patient’s outpatient service must appear as the principal diagnosis on the claim.
Ambulatory Surgical Centers are reimbursed as outlined in the Utah State Plan and 42CFR Part 416, Ambulatory Surgical Services.
Specific coverage and reimbursement information by procedure code is found in the Coverage and Reimbursement Code Lookup.
CLIA requires entities that perform even one test, including waived tests, to meet certain federal requirements and obtain the appropriate level of certification. If an entity performs laboratory tests, they must register with the CLIA program and can only perform those tested as authorized by their level of certification.
CMS has made available the Clinical Laboratory Improvement Amendments (CLIA) Application for Certification Form, CMS-116.
The form should be completed and mailed to:
Unified State Laboratories:
Public Health Bureau of Laboratory Improvement
4431 South 2700 West
Taylorsville, Utah 84129
CLIA regulations require all facilities performing waived and non-waived testing to file a separate application for each facility location. Each CLIA certificate represents a facility, and each facility is responsible for complying with the applicable CLIA requirements. Refer to 42 CFR § 493.35(a), § 493.43(a) and § 493.55(a) for additional information.
Additional information about CLIA and other laboratory services may be found in the Physician Services Manual, Chapter 8-11, Laboratory Services.
In accordance with the American Medical Association (AMA) coding guidelines, the Proprietary Laboratory Analysis (PLA) codes for proprietary laboratory services must be reported, when available, in place of corresponding CPT codes. Do not report PLA codes with corresponding CPT codes. If the PLA code is not available to be used by the billing laboratory, the CPT code should be billed.
Refer to Section I: General Information, Chapter 2, Prepaid Mental Health Plans, Utah Administrative Code R414 -10. Physician Services, Utah Administrative Code R414 -36.
Rehabilitative Mental Health and Substance Use Disorder Services, and the Rehabilitative Mental Health and Substance Use Disorder Services Provider Manual.
Admissions to psychiatric hospitals considered IMDs are covered when medically necessary, for up to 60 days, for members ages 21 through 64.
Enrollment, Licensing and Certification or Accreditation Requirements
Coverage of admissions to psychiatric hospitals requires the hospital to be:
Prepaid Mental Health Plans (PMHPs), Utah Medicaid Integrated Care (UMIC) Plans or the Healthy Outcomes Medical Excellence (HOME) Program
Inpatient psychiatric hospitalizations are covered through the PMHPs, UMIC Plans, or the HOME program and require prior authorization.
Medicaid Fee for Service Prior Authorization (PA) Requirements
Psychiatric hospitals must obtain a PA as notification of the admission.
The initial PA request must be submitted to the PA department no later than two business days after the admission date and may be approved for up to seven days.
Inpatient stays that exceed seven days require an additional PA.
For these PA requests, the psychiatric hospital must:
The PA request form can be found at Psychiatric Hospital Inpatient Services Individuals Age 21 through 64 Prior Authorization Request Form.
PA requests may be faxed to the PA Unit at (801) 323-1587 or emailed to fax mentalhealthservicesprior@utah.gov.
Certain services are non-covered by Medicaid because medical necessity, appropriateness, and cost-effectiveness cannot be readily determined or justified for medical assistance under Title XIX of the federal Social Security Act and Title 42 of the Code of Federal Regulations (CFR).
For more information on non-covered services and limitations, see R414- 2A. Inpatient Hospital Services, Rule R414 -3A. Outpatient Hospital Services, Utah Administrative Code R414-1. Utah Medicaid Program, and Section I: General Information , Chapter 9, Non-Covered Services and Limitations.
Refer to Section I: General Information, Chapter 9-1, Limited Abortion Services, and Utah Administrative Code R414 -1B. Payment for Limited Abortion Services.
Refer to Section I: General Information, Chapter 9-3.3, Experimental, Investigational, or Unproven Medical Practices and Utah Administrative Code R414- 1A. Medicaid Policy for Experimental, Investigational or Unproven Medical Practices.
Sterilization and hysterectomy procedures are limited to those that meet the requirements of 42 CFR 441, Subpart F.
Voluntary sterilization means an individual decision made by the member, male or female, for voluntarily preventing conception for family planning.
For additional information, refer to Utah Administration Code R414-1 -29. Medicaid Policy for Reconstructive and Cosmetic Procedures .
As defined in Utah Administrative Code R414-1 -2 (18), medical necessity shall be established through evidence-based criteria.
Under the current Outpatient Prospective Payment System (OPPS), there are procedure codes that are designated as only payable on inpatient claims. Utah Medicaid follows Medicare’s Addendum E to determine which codes are considered inpatient-only. Utah Medicaid may determine that procedures currently listed as inpatient-only may be provided in an outpatient hospital setting.
Medicaid will not reimburse inpatient hospital claims for Provider Preventable Conditions (PPC) as identified in claims processing. The MS-DRG Grouper identifies PPCs.
Under direction of the Affordable Care Act, the Centers for Medicare and Medicaid Services (CMS) adopted the term Provider Preventable Condition for use in Medicaid, whereas Medicare retains the use of the term Hospital Acquired Condition (HAC) when describing certain provider preventable conditions for which payment would be prohibited.
To qualify as a PPC, one of the CMS listed HAC diagnoses must develop during the hospitalization. The same diagnoses present on admission are not PPCs. According to correct coding standards, providers must identify each diagnosis Present on Admission (POA) on the claim.
Providers should ensure that all PPC-related diagnoses, services, and charges are noted as “non-covered charges” on the claim. Non-covered charges are not used in calculating hospital reimbursement.
For rural hospitals, non-DRG reimbursed facility claims submitted with an identified HAC code and non-covered charges will be reimbursed. If there are no non-covered charges on the claim, the claim will be denied.
If a DRG reimbursed PPC-related claim results in an outlier payment, it will be denied and medical records will be required. Providers will receive a Remittance Advice (RA) confirming the occurrence of a PPC outlier claim and a request for medical records. Complete medical records for the hospital stay, an “Outlier PPC Medical Record Documentation Submission Form," and an itemized bill (tab de-limited text file or Excel spreadsheet) including a detailed listing of PPC-related charges as non-covered charges, with total charges matching the total charges submitted on the claim, must be submitted within 30 days of the RA notification. In addition, at the time of RA notification, a confirmatory communication may be generated reiterating the occurrence of a PPC and the need for submission of medical records and other required documentation for manual review and claims processing. If the medical records are submitted within the 30-day period, the claim will be reviewed and, if appropriate, reprocessed and reimbursed. If medical records are not submitted within the 30-day period, the claim will be denied for failure to submit the requested documentation in a timely manner.
Non-outlier claims will continue to be denied with an edit that informs providers that the diagnosis was not Present on Admission (POA). Providers will have the opportunity to submit a corrected claim, selecting the appropriate POA indicator. If the correction is not made, the claim will remain denied.
Providers are required to report PPCs per CMS regulations and Utah Administrative Code R4141. Utah Medicaid Program and R414-2A. Inpatient Hospital Services .
Review of inpatient "outlier days" is limited to cases where the full payment of the DRG has been made to the hospital. The following exceptions apply:
See Utilization Control and Review Program for Hospital Services in Utah Administrative Rule R414-2A. Inpatient Hospital Services , Rule R414- 3A. Outpatient Hospital Services, and R414 - 112 Utilization Review .
See Utilization Control and Review Program for Hospital Services in Utah Administrative Rule R414-2A. Inpatient Hospital Services , Rule R414- 3A. Outpatient Hospital Services , and R414 - 112 Utilization Review .
Limited to those cases identified and approved for children through an EPSDT screen, or a special group of services identified and approved through a cooperative occupational therapy/physical therapy program.
Refer to the Medicaid Provider Manuals for Early and Periodic Screening, Diagnostic and Treatment Services and Physical Therapy and Occupational Therapy Services .
Outpatient hospital services are limited to services that are medically necessary and appropriate for the outpatient setting. Under Utah Administrative Code R414- 1-12 Utilization Review, utilization management review determines these services' medical necessity and appropriateness.
Reimbursement is limited to credentialed outpatient hospital departments. For information, refer to the Coverage and Reimbursement Code Lookup.
Outpatient hospital psychiatric services are limited to services provided in an outpatient unit of a general acute care hospital that is licensed and approved for psychiatric care.
Refer to Utah Administrative Rule R414-2A. Inpatient Hospital Services and Rule R4143A.Outpatient Hospital Services .
Certain services are non-covered by Medicaid because medical necessity, appropriateness, and cost-effectiveness cannot be readily determined or justified for medical assistance under Title XIX of the federal Social Security Act and Title 42 of the Code of Federal Regulations (CFR).
The general exclusions are listed below:
Note: Experimental, investigational, or unproven services do not include qualifying clinical trials for the prevention, detection, or treatment of any serious or life-threatening disease or condition as outlined in Section 210 of the "Consolidated Appropriations Act, 2021."
Providers must verify prior authorization requirements before rendering services. The hospital claim must be submitted with the prior authorization number that was issued to the provider. Facility charges will not be paid when prior authorization is required and there is no valid prior authorization approval on file. For information regarding prior authorization, see Section I: General Information , Chapter 10 Prior Authorization. Additional resources and information may be found on the Utah Medicaid Prior Authorization website.
For information on codes requiring prior authorization, manual review, or non-covered status, refer to the Coverage and Reimbursement Code Lookup.
There are limited circumstances in which a hospital may request authorization after service is rendered. These limitations are described in Section I: General Information , Chapter 10-3 Retroactive Authorization.
Refer to Section I: General Information, Chapter 11, Billing Medicaid, for more information about billing instructions.
Medicaid requires UB-04 inpatient and outpatient claims to be billed electronically. The Utah Medicaid agency will return UB-04 claims submitted on a paper form to the provider with a cover letter requesting the claim be submitted electronically.
The Utah Health Information Network (UHIN) provides AcClaim software for billing UB-04 claims electronically. Providers who need AcClaim software and be set up to bill through UHIN may call (801) 466-7705. Providers who need additional assistance may contact Medicaid Information, 801-538-6155 or toll-free 1-800-662-9651, and ask for Medicaid Electronic Billing.
The Administrative Simplification Clause supports the requirement to bill electronically through UHIN in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). An advantage of electronic billing for providers is that mistakes, such as placement of the provider number, can be corrected immediately. In addition, because of the reduction in billing errors, claims are processed without delay. Providers can submit electronic claims until noon on Friday for processing that week.
Medicaid processes crossover claims in two circumstances only:
When submitting a paper UB-04 claim as an adjustment to an original paid or denied claim, write the seventeen-digit transaction control number (TCN) of the original claim on the paper claim or write PAR (Payment Adjustment Request) on the claim. The claim will be adjusted to correct billing errors or add charges.
Section I: General Information Provider Manual, Chapter 11, Billing Third Parties, states the general policy for patients who have liable third parties such as private insurance, a health maintenance organization, Medicare Part A and B or B only, or Qualified Medicare Benefits (QMB), in addition to Medicaid.
When a member with third party insurance receives inpatient hospital services, there are two clarifications to the general information. Refer to Section I: General Information Provider Manual , Chapter 11, Billing Third Parties for additional information.
Medicaid is following the national standard to require CPT codes to be listed with the revenue code. This standard will apply with the exception of the following revenue codes: 0360, 0361, 0451-0452, 0459-0460, and 0469, wherein CPT codes will not be required.
Correct coding guidelines encourage providers to include all delivered services on their claims submissions. Therefore, providers should include covered and non-covered services when submitting an acute inpatient hospital claim.
Due to the limitations of Utah’s current Medicaid claims processing system, there are instances when an entire claim will deny as a result of a single denied line. For example, a claim is denied when a single line is a non-covered service. This can occur when a claim is submitted for a service requiring prior authorization, but the hospital or other provider did not obtain prior authorization.
To allow payment for covered services, when non-covered services have also been delivered, Medicaid requires acute inpatient hospitals to submit claims that include covered services and exclude non-covered services that would otherwise result in denial of the entire claim. In addition, when a claim is submitted that excludes non-covered services, providers must not include any ICD-10-PCS, CPT, HCPCS, or revenue codes related to the non-covered services.
For example, a member is admitted to an acute care hospital for labor and delivery and elects to have a sterilization procedure performed during the same episode of care. However, the provider does not have prior authorization for the sterilization. In this instance, the sterilization, and the associated services, are non-covered. The facility must exclude the non-covered services from the claim. Note: Providers must be familiar with and adhere to all federal regulations regarding sterilization requirements.
Additionally, if admission to an acute inpatient hospital is primarily to receive services not covered by Medicaid, all services performed for that episode of care are non-covered and will not be reimbursed. This policy applies regardless of whether or not Medicaid would have covered some of the services performed.
Refer to the Section I: General Information Provider Manual, Chapter 12, Coding, for information about coding, including diagnosis, procedure, and revenue codes.
For coverage and reimbursement information for specific procedure, codes see the Coverage and Reimbursement Code Lookup.
Note: This section does not apply to Long-Term Acute Care Hospitals, Ambulatory Surgical Centers, or ambulance claims.
Line items with a Medicare status indicator shown below will only be paid if Medicaid has the code open for outpatient billing. Such claim lines will be paid based on the Medicaid fee schedule rate. • ‘B’ (Codes not recognized by OPPS)
Line items with a Medicare status indicator shown below will NOT be paid by Medicaid.
Refer to the Coverage and Reimbursement Lookup Tool for exceptions at:
http://health.utah.gov/medicaid/stplan/lookup/CoverageLookup.php
Line items with a Medicare status indicator shown below will be paid reasonable cost (charges multiplied by the hospital-specific CCR).
Line items with a Medicare status indicator shown below will be paid at the pass-through rate. (Pass-through rate means that the provider’s charges reflect the cost of the item only.)
Line items with a Medicare status indicator shown below will be paid the APC calculated rate.
Updates to coverage and pricing will occur quarterly with Medicare’s release of OCE and pricer software. Medicaid will review coverage to match these releases. Due to software release timing, claims may be held for up to 15 days. If additional time is required, claims will be initially processed to make payments and then reprocessed after updates are made in the system.
Pharmaceutical claims lines without a valid NDC will be denied. This includes services billed with revenue codes 450 and 459.
If an admitting hospital furnishes services in an outpatient setting up to three days before an inpatient admission, Medicaid will incorporate the outpatient services into the DRG determination for the inpatient reimbursement. Medicaid defines this as the Three-Day Admission policy.
For example, if a member is admitted to an inpatient hospital on a Wednesday, services performed on the previous Sunday, Monday, or Tuesday would be considered part of the inpatient services.
The Three-Day Admission policy only applies to acute inpatient hospital admissions. Preadmission services furnished within the admission window that are determined not clinically related to an inpatient admission are not subject to the Three-Day Admission DRG payment policy.
Utah Medicaid policy regarding LTAC preadmission, continued stay, or retroactive review is located in Utah Administrative Code R414-515 Long Term Acute Care.
An LTAC request must include:
Documentation must include, as applicable:
Rights to the fair hearing process are given to all LTAC denials as outlined in Administrative Rule R414- 301. Medicaid General Provisions.
The following table is designed to provide hyperlinks to relevant documents, forms, and information to be used in conjunction with this provider manual.
The following linked forms and attachments can also be found on the Provider Form Directory of the Utah Department of Health and Human Services Medicaid website.
Forms and Attachments |
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